You are here: Home » Support » Warranty
ABELOE Warranty and Refund Policies

Products Covered

     Product      Item      Warranty Period
     ABELOE Classic      Disposable      12 months from the date of manufacture
     POD      12 months from the date of original retail purchase
     ABELOE Accessories      Charger      12 months from the date of original retail purchase
     DRY HERB      Device      12 months from the date of manufacture
This doesn't affect the 24 months statutory rights for EU consumers.

Invalid Claims

Abeloe’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
· Any malfunction or damage not resulting from workmanship.
· Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
· Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
· Theft or loss of the products.
· Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by ABELOE.
· Claims for non-defective products.

Invalid Claims

· Valid claims can be filed by emailing the ABELOE customer care team at , or by sending in a complaint at https://
· All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
· ABELOE reserves the right to request additional details about the relevant device or product, including photos and videos.
· ABELOE reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
· ABELOE will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

Just ABELOE’ Refund Policy

· ABELOE accepts all refund claims based on product quality issues.
· The ‘Just ABELOE’ refund policy is applicable only on purchases made directly on the main ABELOE website.
· The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
· Refunds for devices purchased through an authorized ABELOE retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
· Valid claims can be filed by emailing the ABELOE customer care team at, or by sending in a request for a refund via https://…
*Please visit www. … .com for the list of authorized ABELOE retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.

April 26th, 2022
Shenzhen Abeloe Technology Co., Ltd. is an export- oriented enterprise, establishedin 2003, Abeloe has been committed to aprofessional e-cigarette manufacturer in the field of e-cigarettes, including cartridges,disposable vape.

We provide high-quality products and the best after-sales service. We adhere to the principle of "credibility first, service first", and set up scientific research, management, and production departments. The production base is 10, 000 square meters, with a professional dust-free workshop and 5 supporting integrated production lines.

Abeloe products have been warmly welcomed and quickly sold in overseas markets, especially Western Europe,North America, Asia, Oceania and other places.​​​​​​​
808, Building 1, Logistics Innovation Plaza, Heng Road, Pingji Avenue, Pinghu Street, Cn, Shenzhen, Guangdong, China​​​​​​​
Tel: +86 17722608132
WhatsApp:+86 17722608132​​​​​​​